Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at everleaf@gmail.com. Please note that returns will need to be sent to the return address provided to you after your return request has been accepted.

If your return is accepted, we’ll provide you with return instructions, including how and where to send your package. Where applicable, a return shipping label will also be provided. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at everleaf@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and certain personal care goods once opened or used. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, except where otherwise required by applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your purchase is subject to European Union consumer withdrawal rights, you generally have the right to cancel or return your order within 14 days without providing a reason, subject to applicable exceptions.

Your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain sealed goods that are not suitable for return for health protection or hygiene reasons may be excluded from this right once unsealed, where permitted by applicable law.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at everleaf@gmail.com.