Shipping Policy

Thank you for shopping with EverLeaf. We aim to process and deliver your order as smoothly and efficiently as possible. Please review our shipping policy below for information regarding order processing, delivery, tracking, and potential delays.

Order Processing

Once your order has been placed, you will receive an order confirmation using the contact information provided during checkout.

Orders are processed before being handed over to the appropriate shipping carrier. Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation where applicable.

Shipping & Delivery

Shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Estimated delivery times may vary depending on your location, the shipping method selected, carrier operations, customs processing, and other circumstances outside of our control.

Please note that estimated delivery dates are estimates and are not guaranteed.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow some time for the shipping carrier to update the tracking information after your order has been dispatched.

Shipping Delays

While we work to ensure orders are delivered as quickly as possible, delays may occasionally occur.

EverLeaf is not responsible for delays caused by circumstances outside of our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, holidays, or other unforeseen events.

If your order is experiencing a significant delay, please contact us so that we can assist you where possible.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your shipping address carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that shipping information can be changed once an order has been processed or shipped.

Lost, Missing or Damaged Packages

If your order arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact us as soon as possible.

We may request your order details, photographs, or other relevant information so that we can investigate the issue and determine the appropriate next steps.

International Orders

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where applicable, customers may be responsible for these charges unless otherwise stated during checkout. Customs processing may also affect estimated delivery times.

Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

EverLeaf offers a 30-day return policy, subject to the eligibility requirements and exceptions outlined in our Return & Refund Policy.

Contact

If you have any questions or concerns regarding the shipping or delivery of your order, please contact us using the contact information provided on our website.